The Pokies 114 — Rules & Terms

Introduction and Scope

Welcome to The Pokies 114. These Rules set out the terms under which we operate our gaming services at pokiesnet105.net. We tested our processes and reviewed common industry practice to ensure these Rules are clear, fair and aligned with regulatory expectations. By registering and using our platform you accept and agree to these Rules in full. If you do not accept any part of them, you must stop using our services immediately.

Who We Are

We are The Pokies 114, an online gaming operator registered and established in Costa Rica in 2021. Our company registration number is 3-102-841524 and our principal offices are located near the North American Cultural Center, Barrio Dent, San Jose. We operate under regulatory frameworks recognised by the industry and apply the standards necessary to deliver a transparent and secure gaming environment.

How to Use These Rules

These Rules are legally binding between you (the player) and us (The Pokies 114). They apply to all activity on our platform via desktop or mobile devices. We review and update these Rules when necessary to reflect operational changes, legal requirements or improvements to player safety. When we update these Rules, the new version will be published on our site and will apply to future use.

Eligibility and Responsible Use

We tested account onboarding and identity checks to design the following eligibility measures:

• Only players who are the legal gambling age in their place of residence may register and play.
• Players must not access the site from countries or territories where online gambling is prohibited by law.
• Accounts must be registered in the true name of the player and all details provided must be accurate and up to date.
• We may require proof of age, identity and address at any time. Failure to provide requested documentation may result in restrictions on the account.
• Players must not be self-excluded, barred or restricted by us or by other gambling operators.

Account Registration and Verification

When you register an account with The Pokies 114 we collect personal information required to verify your identity and to prevent fraud. Our verification process typically includes document checks and automated verification services. Our tests indicate verification is usually completed within the timeframes shown in the Payments & Verification table below, though exceptional cases can take longer.

1. You must provide your full name, date of birth, residential address, contact details and any other information we request.
2. We may request copies of government-issued photo ID, proof of address and proof of payment method.
3. Accounts remain subject to verification until all requested documents are confirmed.
4. We may apply temporary limits to unverified accounts and restrict withdrawals until verification is complete.

Deposits and Payment Methods

We process deposits using a range of trusted payment providers. Our results show deposits are typically credited promptly after confirmation from your payment provider. You must use payment methods registered in your name unless otherwise agreed in writing with our support team.

Deposit Rules and Limits

To safeguard all players and comply with anti-money laundering standards we apply deposit limits and may request additional documentation for unusual transactions. Our checks show these measures reduce incidents of fraud and payment disputes.

1. Deposit limits are displayed in your account and may vary by payment method and player status.
2. We may ask for evidence of the source of funds for large deposits or frequent high-value transactions.
3. Using another person’s card or payment method without prior written consent from us is prohibited.
4. Any attempt to use the same card across multiple accounts may result in suspension, frozen funds and cancellation of winnings.

Bonuses, Promotions and Wagering Conditions

We offer bonuses and promotions to enhance gameplay. We tested our promotions flow to ensure transparency and enforceability. All bonus offers are subject to specific terms which form part of these Rules.

• Bonuses are subject to wagering requirements, game restrictions and expiry periods as specified in each promotion.
• Bonus abuse — including bonus stacking, use of duplicate accounts, or collusion to meet wagering conditions — will result in cancellation of the bonus and forfeiture of winnings.
• Some bonuses are valid only on certain game types. Wagers on excluded games will not contribute to wagering requirements.
• We reserve the right to void bonuses and associated winnings if we suspect the bonus has been exploited or used in breach of these Rules.

Game Play, Fairness and Malfunctions

We use certified game providers and audited Random Number Generators (RNGs) to ensure games are fair. Our technical testing and partner audit reports confirm the integrity of game outcomes. Nevertheless, software or communication errors can occur. Our approach to malfunctions is summarised below.

1. If a game malfunctions or an error occurs, we may void wagers or adjust outcomes to reflect what would have occurred but for the malfunction.
2. Players must not intentionally exploit game faults. Any advantage knowingly taken from a fault may result in cancellation of winnings.
3. In case of disputes relating to gameplay we will investigate logs and provider data. Our findings will be final and binding unless manifest error is demonstrated.

Collusion, Cheating and Automation

Our security tests actively detect collusion and automated gameplay. The following conduct is strictly prohibited:

• Use of bots, scripts or any automated systems to play on the platform.
• Coordinated play intended to defraud us or other players.
• Multiple accounts created to circumvent limits, bonuses or verification requirements.

Where we have reasonable grounds to suspect collusion or cheating we will suspend accounts, retain funds pending investigation and may pursue criminal or civil remedies.

Withdrawals

We aim to process withdrawal requests promptly. Our operational tests show that processing times vary by payment method and verification status. The following principles apply:

1. Withdrawal requests are processed after necessary identity and transaction checks are completed.
2. We may require you to meet playthrough requirements before permitting withdrawal — for example, specific payment methods may have stated minimum wagering multipliers.
3. We do not charge withdrawal fees, although third-party payment providers or your financial institution may apply fees.
4. Once a withdrawal is processed and funds leave our control, timing for receipt is determined by the receiving institution and is outside our control.

Anti-Money Laundering and Source of Funds

We are committed to preventing money laundering and terrorist financing. Our compliance program includes transaction monitoring, KYC processes and reporting obligations. We will ask for source-of-funds documentation where appropriate. Failure to provide requested documentation may lead to account restrictions or closure.

Account Suspension, Closure and Forfeiture

We reserve the right to suspend, restrict or close accounts in the following circumstances:

• Where we reasonably suspect fraud, money laundering, collusion or other criminal activity.
• If you breach these Rules, including bonus abuse or providing false information.
• If we receive a request from an authorised regulator or law enforcement agency.
• If you request account closure or self-exclusion.

When an account is closed for breach, winnings may be forfeited and funds may be held pending investigation. Where funds are withheld for investigation, we will provide reasons and, where possible, an estimated timeframe for resolution.

Privacy and Data Protection

We collect and process personal data to deliver our services and to comply with legal obligations. Our privacy practices are designed to protect your information through encryption, access controls and secure storage. We only share personal data with third parties where necessary for payment processing, identity verification, regulatory compliance or legal obligation. We recommend you review the privacy information provided in your account area for full details on how we handle data.

Disputes and Complaints

We aim to resolve complaints quickly and fairly. Our internal dispute procedure is outlined below and reflects best practice from our operational experience.

1. Contact our support team with details of your complaint via the channels in your account area.
2. We will acknowledge receipt and provide a timeframe for investigation.
3. Our investigation may include review of logs, payment records and communication transcripts.
4. If you remain dissatisfied you may request escalation. In certain cases an independent third party or regulator will be invited to review the matter.

Jurisdiction and Applicable Law

These Rules are governed by the applicable law in the jurisdictions in which we operate and by the terms shown in your account agreement. If any portion of these Rules is found to be invalid or unenforceable in a particular jurisdiction, that portion will be severed and the remainder will continue to apply.

Changes to These Rules

We may update these Rules from time to time for legal, regulatory or operational reasons. When changes are made we will publish the updated Rules on this page and, where appropriate, notify affected players. Continued use of our services following publication of updated Rules constitutes acceptance of those changes.

Our Testing and Standards

We tested our platform extensively before public launch and continue to run regular audits. Our tests focus on game fairness, payment flows, identity verification and responsible gaming features. The results of our internal testing drive improvements to security, transaction handling and dispute resolution processes so that players can expect a reliable and transparent service.

Player Responsibilities

As a player on The Pokies 114 you must:

• Provide accurate and up-to-date details during registration and when requested for verification.
• Comply with age and jurisdictional requirements applicable to your location.
• Use your account for personal, non-professional entertainment purposes only.
• Report any suspected security issues or unauthorised access to us immediately.

Security Measures

We implement industry-standard security protocols including encryption, secure authentication and regular vulnerability testing. Our security posture is designed to protect account and transaction data. However, you also have an obligation to keep your login credentials confidential and to use strong, unique passwords. We will never ask for your password via email or chat.

Key Contact and Support

If you need help, the support section in your account area explains how to contact us. We aim to respond to queries promptly. For complaints or escalations follow the Disputes and Complaints procedure above.

Summary Table — Quick Reference

Final Notes from Our Team

We have designed these Rules based on our testing, industry standards and player feedback. Our results show that clear rules and prompt verification materially improve the player experience. We encourage all players to read these Rules carefully, keep their account information current and contact support if they have questions. Thank you for choosing The Pokies 114 — we are committed to fair, secure and responsible gaming.

Version and Effective Date

These Rules are effective as of the date published on this page. Please refer to the top of this page for the latest update date and version information in your account area.

Definitions

For clarity, key terms used throughout these Rules are defined as follows:

• Account: the personal account created by a player to use our services.
• Player: a person who registers and plays on The Pokies 114 platform.
• Operator / We / Us: The Pokies 114, the owner and operator of the platform.
• KYC: Know Your Customer checks used to verify identity and reduce fraud risk.
• Bonus: any promotional credit, free spins or other promotional value awarded to a player.

Contacting Us

Support and account-specific contact channels are available in your account area. For formal complaints follow the Disputes and Complaints steps above. We will work to resolve any issues in line with our obligations and to improve our services where possible.

We continually monitor our systems and policies. Where our investigations identify improvements, we update our processes and publish changes to this Rules page. Your continued use of The Pokies 114 after such updates constitutes acceptance of the revised Rules.